What happens to my Max Miles if my payment is under review?
What happens to my Max Miles if my payment is under review?
If your payment is pending verification, under review, or undergoing compliance checks, your Max Miles may be delayed. Max Miles will only be processed once your payment has been successfully completed and confirmed as eligible.
What happens to my Max Miles if a payment is cancelled before completion?
What happens to my Max Miles if a payment is cancelled before completion?
If a payment is cancelled, rejected, or fails before processing is complete, no Max Miles will be awarded. Max Miles are only issued for successfully settled transactions.
Can Max Miles be reversed after they have been credited?
Can Max Miles be reversed after they have been credited?
Yes. CardUp and HeyMax reserve the right to withhold, adjust, or reverse Max Miles in situations involving:
Refunded, cancelled, or reversed payments
Duplicate reward issuance or system errors
Ineligible transaction types
Fraudulent or suspicious activity
Misuse of promotional offers or promotion mechanics
Breaches of applicable programme terms
Any reward adjustments will be handled in accordance with the prevailing programme terms.
What happens if I have already redeemed or transferred my Max Miles before my payment is refunded?
What happens if I have already redeemed or transferred my Max Miles before my payment is refunded?
If the Max Miles associated with a refunded or reversed CardUp payment have already been redeemed or transferred, further adjustments will be handled by HeyMax in accordance with its applicable terms and policies.