If your promo code is not working, it may be due to:
Code has expired
Promo codes are time-limited and can only be used within the campaign period.
âNot eligible for your payment type
Some promo codes only apply to specific transaction types such as rent payments, IRAS/tax payments, or business vendor payments.
âCode has already been used
Some promo codes are limited to one-time use per user or have campaign usage limits.
âIncorrect code entry
Ensure the code is entered exactly as provided, with no extra spaces and correct spelling and characters.
âSystem restriction
âSome promo codes may be targeted to specific users, require a minimum transaction value, or be limited by campaign quotas.
âCredit card or account restrictions
Some promo codes may:Only be valid for selected or eligible credit cards
Be restricted to either personal or business account types
What You Can Do
Check the promo code terms and eligibility carefully
Ensure your transaction type and account type are supported
Re-enter the code carefully (no spaces or typos)
Try an eligible transaction if available
Contact CardUp Support if the issue persists