This FAQ explains how the 1% credit card fee promotion works for CardUp Collect, including eligibility, validity period, and applicable fees after the promotion ends.
1. What is the 1% fee promotion?
Eligible business users can enjoy a special 1% processing fee on their first S$5,000 of credit card payment collections made via CardUp Collect during the promotional period. There is no minimum transaction amount required per collection within the S$5,000 cap.
2. Who is eligible for this promotion?
This promotion applies to:
CardUp SG business users who have never collected payments before, or
Existing business users who have been targeted by CardUp, and
Users who collect payments within 45 days after their Collect account is activated
The user must be an authorised person signing up on behalf of an active local company and provide a valid Company Registration Number (UEN) during account setup.
3. How long is the promotion valid for?
Campaign period: 6 February 2024 – 31 January 2027 (inclusive)
Offer period: The 1% fee is valid for 45 days from the account onboarding (approval) date, ending at 6:00 PM SGT on the 45th day.
Example: If a Collect account is approved on 3 February 2026, the promo will expire on 20 March 2026 at 6:00 PM SGT.
4. Which payments qualify for the 1% fee?
The 1% fee applies to:
Credit card payments only
Up to the first S$5,000 collected
Payments made using domestic and international credit cards, provided the card type is enabled in the Collector’s account.
Supported collection channels include Payment Requests, Payment Pages, and Xero Invoices.
5. Is there a minimum payment amount?
No. There is no minimum transaction amount for each payment collected within the S$5,000 promo cap.
6. What fees apply after the promotion ends or once S$5,000 is fully utilised?
Once the promo expires or the S$5,000 cap is fully used (whichever comes first), the following standard transaction fees apply:
Credit Card Types | Domestic or Singapore issuance credit cards | International issuance credit cards |
Fees | 2.6% for payments ≥ S$130 | 3.3% for payments ≥ S$130 |
Minimum Fees | S$3.40 for payments < S$130 | S$3.40 for payments < S$130 |
7. Who bears the transaction fees 0 the business or the customer?
Fees can be either absorbed by the Collector (business) or passed on to the Payor (customer). This setting is selected during account setup and can be updated anytime by contacting [email protected].
8. When is the promotion not applicable?
The promotion does not apply to:
Non-credit card payment methods
Business users on customised pricing plans
Payments collected via CardUp’s API
Any other promotions, offers, or discounts
9. Where can I find the full Terms & Conditions?
Refer to this page for full promo terms and conditions.