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Upload, Scan and Pay: User Manual

Updated over 2 months ago

Have multiple invoices to pay every month? With CardUp, you can now bulk upload your invoices, have them automatically scanned by our software, and pay them all at once – saving you more time!

Note: Promo codes and cross-border payments are not yet supported with this feature.

How it works

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Save time on invoice data entry
No more manual filling up of payments. Just upload your invoices on CardUp. Our tool automatically scans through and extracts payment information from your invoices (including hand-written ones!).

This is done with 99% data-accuracy and takes 3-4 hours (Office hours).

  • Bulk load invoices (PDF, JPG, TIF, PNG formats)

  • Automated invoice payment data entry with 99.9% data accuracy

  • Eliminate human error with duplicate invoice checks

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Schedule all your payments at once, saving time
You don't have to go through the payments flow again and again for multiple payments. Simply select and schedule all your payments at one go!

  • Pay individual invoices or bulk pay at one go

  • Payment details auto-filled (no manual data entry needed)

  • Flexibility to customize individual payment details

Keep track of invoices better

  • Store and manage digitized invoices

  • Easily organize unpaid and paid invoices

Step-by-step guide

The following sections outline the instructions for how to use this feature. There are 4 parts:

  1. Accessing the invoice payables portal

  2. Uploading invoices

  3. Reviewing uploaded invoices

  4. Making payments

Part 1: Accessing the invoice payables portal

Step 1: Log in to your business account: https://app.cardup.co/business/sign_in

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Step 2: On the left navigation panel, click "Pay" to see the drop-down list.

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Step 3: Click on "Invoices" and you will be able to see the "Your Invoices" and "Uploads" sections.

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Part 2: Uploading Invoices

There are 2 ways to upload invoices onto CardUp for payment

  1. Upload directly on our web portal

  2. Email the invoices to CardUp

Upload directly on our web portal

Click on the "Uploads" tab, click "Click here to upload documents", and select the files you want to upload. We support PDF, JPG, PNG, and TIF files, and you can upload 100 invoices in one go.

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Email the invoices to CardUp

If you often get invoice files in your email inbox, you can also send them to CardUp via email. CardUp will automatically pick up your forwarded invoices and load them onto the web portal.

Via the email address you registered as a CardUp user with, simply send or forward an email containing the invoice files to: [email protected]

You'll receive a confirmation email once we have picked up your invoices.

View upload status

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Once your invoices are uploaded, you can see the status of each invoice file on the Uploads table. The Status column shows the following values for each invoice file:

  • Pending: The invoices are being uploaded onto CardUp for processing.

  • Processing: The invoices are uploaded and are currently being processed.

  • Digitized: The invoices are processed and ready for review and payment.

When your batch of invoices uploaded reaches the digitized status, you will receive an email notifying you that the invoices are now ready for your review.

Scanning time: 4 working hours from the time of upload.

It generally takes about 3-4 working hours for invoices to reach the digitized status after the upload

To ensure that the automated data entry is highly accurate, we combine both OCR (Optical Character Recognition) technology to quickly read invoices, and a human process to double-check the data – which accounts for the wait time.

This is done to ensure that when your invoice is digitized, the data will be highly accurate with 99.9% accuracy, and you don’t have to spend notable time correcting incomplete or invalid data – which you'd typically have to do if you use standard OCR-type invoice scanning solutions, due to their much lower accuracy scores.

As this human process operates during office hours, this means that invoices uploaded after 4pm SGT will have the data returned the next morning.

Part 3: Reviewing uploaded invoices

Step 1: Click on the "Your Invoices" tab and select the "Drafts" tab to access the newly scanned invoices

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Step 3: Click on ‘Review’ to review individual invoices.

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Your document will be shown on the left screen whereas the invoice data will be on your right screen

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Step 3: If you are happy with the invoice data shown, you may click on the “Approve Invoice” button (available at the bottom of the review page) to approve the invoice.

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The invoice will be moved to the ”Unpaid” tab, ready for payment. The next draft invoice will be automatically shown on the screen.

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Note: To help prevent human error, we have compliance features in place which identify duplicate invoices and show an error (as shown in the snapshot below). If you accidentally upload two of the same invoice, the message will show informing you of this error.

Step 5: You can also approve invoices in bulk by ticking on the "box" (located at the header) and clicking on the “Approve Selected” tab.

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Part 4: Making Payments

Step 1: Click on the ‘Unpaid’ tab to view approved invoices

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Step 2: Select the invoices you want to pay, and click on ‘Pay Selected'

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Step 3:
Payment details will be shown on this page. You can edit the details for each payment and select the card you want to use. Click on “Continue” when you’re ready.

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Step 4: You may view the card details and confirmation details before creating the payment. Click on ‘Create Payment’ once you are ready.

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Your payments are now created and you will see the following success page.

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Step 5: You can now view the invoices that have been fully paid for in the ‘Paid’ tab of the invoices portal.

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