You can create and send a Payment Request directly from your CardUp dashboard in a few simple steps.
🎥 Video guide
Watch how to create a Payment Request here:
📌 Step-by-step guide
Step 1: Go to Payment Requests
Log in to your CardUp account and navigate to Collect → Payment Requests
Step 2: Create a new request
Click + Create Request to start a new payment request.
Select either + Single Request or + Multiple Request
Step 3: Set payment details
Fill in the required information:
Customer details
Payment amount and invoice number
Payment type: one-off or recurring
Payment methods (e.g. card or PayNow)
Who pays the processing fee (customisable by payment method)
You can also configure:
Payout speedStandard payout: 3 business days (no additional fee)
Next business day payout: additional 0.3% fee
Payment reminders
Automated reminders will be sent to your customer
Enabled by default for recurring payments
If you select a recurring payment:
Set payment frequency
Review the full payment schedule before confirming
Step 4: Send the request
Share your Payment Request via:
Email
Whatsapp
Or a direct URL link
Step 6: Customer completes payment
Your customer will receive a secure payment page to complete the payment.
Step 7: Track payments
Monitor payment: Once the payment has been made by your customer, you can check that the Payment Request will move from 'Pending' to 'Paid', along with the payment amount and payout date.