š Understanding the EDD Process
What is an Enhanced Due Diligence (EDD) Form?
The EDD Form is an additional verification check requested by CardUp to comply with regulatory requirements and maintain a secure payment environment for all users.
Does receiving an EDD request mean my account has a problem?
No. Receiving an EDD request does not mean your account has been flagged or that you have violated any requirements. It is a standard compliance procedure used by financial institutions to verify user profiles and intended account use.
š Completing the Form & Documentation
What information and documents do I need to provide?
Requirements vary depending on business circumstances. Please follow the instructions provided in the EDD Form andĀ fill in the requested information and submit any applicable supporting documents.
Why are supporting documents necessary?
Supporting documents help us verify the information you provide and complete our review in accordance with regulatory requirements.
What happens if I choose not to complete the EDD Form?
To comply with financial regulations, we must complete these verifications. If you choose not to provide the requested information, we won't be able to proceed with your collect onboarding or process any pending payments until the verification is completed.
What if I don't have one of the requested documents?
If you are unable to provide a requested document, please submit the EDD Form with the information available where possible. Our team will review your submission and contact you by email if an alternative document or additional information can be accepted.
ā±ļø Review Process
How long does the EDD review take?
Review times vary depending on the complexity of the case and the completeness of your submission. We recommend submitting your form and documents as soon as possible to prevent any delays.
How can I help speed up the review?
You can help us complete your review more efficiently by ensuring that:
All required sections of the EDD Form are completed
The information provided is accurate and complete
Any requested supporting documents are submitted together with the form
What happens after I submit the EDD Form?
Once we receive your submission, our team will review the information provided.
If your submission is complete: We will confirm that the review has been completed and proceed with your account or payment.
If additional information is required: We will email you with the details of what is needed to continue the review.
All official communications regarding your EDD review will be sent from [email protected]. Please check your inbox (and spam or junk folder) for updates.
Will my payment be delayed while my EDD review is in progress?
In some cases, pending payments may be placed on hold until the required verification has been completed. To minimise delays, please submit the completed EDD Form and all requested supporting documents as soon as possible.
Will I need to complete the EDD process again in the future?
Possibly. As part of our ongoing regulatory obligations, CardUp may request updated information from time to time.
š Privacy & Security
How does CardUp protect my information?
Your privacy is our highest priority. Information provided during the EDD process is handled securely and used for purposes related to verification, compliance requirements, and maintaining the security of our platform,Ā in accordance with our privacy and data protection policies.
Who will have access to the information I provide?
Information submitted as part of the EDD process is only accessible to authorised CardUp personnel responsible for verification, compliance, and fraud prevention. Your information is handled securely and in accordance with our privacy and data protection policies.
š¬ Need More Help?
I have questions about the EDD Form. How can I get help?
If you have any questions about the information or documents requested, please reply to the EDD email you received from CardUp. Our team will be happy to assist you.
All official communications regarding your EDD review will be sent from [email protected]. Please ensure this email address is added to your safe sender list and check your spam or junk folder if you have not received an update.