How do I update my mobile number on CardUp?
To update your mobile number,
Log in to your CardUp account, go to Settings → Profile,
Click Edit next to your mobile number, enter your new number,
Verify it by entering the OTP sent to that number, and then save the changes.
Your mobile number will now be used for account notifications and verification purposes.
What if I didn’t receive the OTP?
If you did not receive the OTP, first ensure that your mobile number is entered correctly and has strong network coverage. You can request a new OTP after a few minutes.
If you still do not receive it, contact our support team at [email protected] for assistance.
Can I use a mobile number that is already linked to another CardUp account?
You can use the same mobile number if you are registering one personal account and one business account. However, if the number has already been used for a personal account and you wish to create another personal account (or vice versa), it cannot be reused. In that case, you will need to either:
Use a different mobile number for registration, or
Contact our support team at [email protected] for guidance.
What should I do if I no longer have access to my old mobile number?
If you cannot access your old mobile number, please contact [email protected]. Our support team will guide you through securely updating your mobile number.
Will updating my mobile number affect my login or verification process?
Updating your mobile number will not affect your login credentials, but you will need to verify the new number for OTPs and account notifications.
How long does it take for my new mobile number to be active?
Your new mobile number becomes active immediately after successful verification via OTP.
Do I need to verify my new mobile number?
Yes, verification is required. You must enter the OTP sent to your new number to confirm and complete the update.
What happens if I enter the wrong mobile number?
If you enter an incorrect number, the OTP verification will fail. You can re-enter the correct number and complete verification to update your mobile number.
Can I update my mobile number via email or support ticket?
Yes, you can contact [email protected] with your registered email, and our support team will assist you in securely updating your mobile number.
Will my notifications and OTPs automatically go to my new number?
Yes, all future notifications, alerts, and OTPs will be sent to the updated mobile number once verification is complete.
Is there a limit to how many times I can change my mobile number?
There is no strict limit, but frequent changes may require additional verification steps for security reasons.