Step‑by‑Step Guide
On the sign in page, click “Forgot your password?”.
Enter the email address you used to sign up for your CardUp account, then click Reset.
Check your inbox (and your spam/junk folder) for a password reset email from CardUp. Click the link in the email to open the reset page.
On the reset page, set your new password and submit.
Once completed, you can sign in using your email address and the new password.
What to Do If You Don’t Receive the Email
Ensure you entered the email address registered with your CardUp account.
Check your spam/junk/promotions folders.
If you still don’t receive the reset link after ~30 minutes, contact CardUp Support via email: [email protected] for assistance.
Additional FAQ's
Can I reset my password more than once?
Yes, you can request a password reset multiple times if needed. Use the latest email link you receive and disregard earlier links.
Will resetting my password affect my transactions or account data?
No, resetting your password only changes your login credential. Your account history and transactions remain unaffected.
How strong should my new password be?
Choose a strong password: avoid easily‑guessed words, include a mix of uppercase/lowercase letters, numbers and symbols, and make it at least 8 characters long.
What if I don’t remember which email I used to sign up?
Try any email address you may have used. If none are recognised, contact CardUp Support with relevant details so they can assist you.
Can I reset my password via the mobile app or only on the web?
You can initiate the reset using either the mobile or web browser. The process is the same and will send you a reset email.
What happens if the reset link expires or is invalid?
If the link says it’s expired or invalid, simply go through the “Forgot your password?” process again to receive a fresh link.
What if I think my account might have been compromised?
Please contact CardUp Support team via email at [email protected] immediately and reset your password as soon as possible. Review your account for unauthorised action.