What is Lump-sum Payout?
Lump-sum Payout is a feature for CardUp Collect that automatically groups multiple completed customer transactions into a single bank payout.
Instead of receiving separate bank transfers for every single transaction your customers make, you will receive one consolidated payout per payout cycle.
Why this is helpful:
Cleaner Bank Statements: It significantly reduces line items and clutter in your corporate bank account.
Easier Reconciliation: It simplifies your bookkeeping process by letting you reconcile multiple sales at once rather than matching dozens of individual transfers.
Why is CardUp introducing Lump-sum Payouts?
We are introducing lump-sum payouts to streamline your payment reconciliation and improve overall operational efficiency. By combining multiple customer transactions into a single, consolidated payout, we minimize account clutter and simplify your bookkeeping.
Furthermore, these operational efficiencies allow us to keep our services highly sustainable, supporting more competitive pricing for Collect over the long run.
The Difference at a Glance
Old Payout Method | New Lump-Sum Payout Method |
10 customer payments = 10 separate bank transfers | 10 customer payments = 1 consolidated bank transfer |
Bulky bank statements | Clean, minimal bank statements |
Matching every single invoice manually | Reconciling an entire payout cycle at once |
Who can use Lump-sum Payouts?
The Lump-sum Payout feature is available to all CardUp Collect users, depending on your onboarding date:
New Collect Users (Onboarded from May 13, 2026): This feature is enabled by default on your account. You will automatically receive your transactions as consolidated payouts.
Existing Collect Users (Onboarded before May 13, 2026): Your account defaults to receiving individual payouts for each transaction.
How to change your settings
Whether you want to opt-in to Lump-sum Payouts to simplify your bookkeeping, or prefer to switch back to individual transaction payouts, we can adjust this for you.
Please contact our Support team at [email protected], and we will gladly update your account preferences.
Will my payout schedule change?
No. Your payout schedule remains the same. The only change is how your completed transactions are grouped before they're paid out.
Will I still receive the same amount?
Yes. You'll receive the same total payout amount. The difference is that multiple transactions may be combined into one bank transfer instead of several individual transfers.
Changes to your Collect dashboard
What's new in the Funds Arrived tab?
You'll now see a new Payout reference column. Each payout reference is a unique identifier (for example, CARDUP-123456) that helps you match the payout received in your bank account with the transactions shown in your Collect dashboard.
What's the Grouped Payouts tab?
The new Grouped Payouts tab provides a payout-level view of your completed payouts. For each grouped payout, you'll be able to see:
Payout amount
Payout reference
Number of transactions included
Date the funds arrived
Selecting a grouped payout lets you view all the transactions included in that payout.
Can I export the transactions in a grouped payout?
Yes. You can export all transactions belonging to a grouped payout for your own reconciliation and record-keeping.
How to download your transaction details:
Step 1: Open the payout details: Navigate to the Grouped Payouts tab. Hover your mouse over the payout you wish to view and click on any of the available fields such as the Amount, Reference, or Transactions - to open the detailed view.
Step 2: Locate the download section Once inside, you will see the detailed breakdown of the payout, including all individual Payment IDs. Click the download button (highlighted by the red box in the screenshot below) to export the full list of transactions.
Reconciling your payouts
How do I match my bank statement to my Collect transactions?
Use the Payout reference. The same payout reference appears:
on your incoming bank transfer, and
in the Collect dashboard.
Simply match the payout reference to see all transactions included in that payout.
My bank transfer doesn't match a single transaction anymore. Is this expected?
Yes. If Lump-sum Payouts are enabled for your account, one bank transfer may contain multiple completed Collect transactions. Use the payout reference to identify the corresponding grouped payout in your dashboard.
Existing Collect users
What happens if Lump-sum Payout isn't enabled for my account?
While the Grouped Payouts tab is visible to all Collect users, it will only show payout records if the Lump-sum Payout feature is active on your account. How this applies to you depends on when you joined CardUp:
Collect activated after May 13, 2026: This feature is automatically enabled for your account. If the tab is empty, it simply means you haven't received any payouts yet.
Collect activated before May 13, 2026: Your account defaults to receiving payouts as standard single transactions. Because of this, your Grouped Payouts tab will remain empty.
Frequently asked questions
Will large payouts still be split?
Yes. Existing payout rules continue to apply. If a payout exceeds the current payout limit, it may still be split into multiple bank transfers.
Are manually processed payouts included?
No. Payouts that are manually merged and processed before the regular payout batch are handled separately and aren't included in Lump-sum Payouts.
Are Make → Collect transactions included?
Not yet. Support for Make → Collect transactions will be introduced in a future phase.
Does this support Xero payments?
Not at this time. Support for Xero payments is currently not available as part of this release.
Need help?
If you have questions about your payouts or need help reconciling a payment, contact our Support team at [email protected] and we'll be happy to assist.