You’ll receive an email notification if your card is declined
The payment status will show as “Failed” in your account
If you don’t retry before the due date, the payment will be automatically cancelled
Common reasons for payment failure
Not enough credit or funds on your card
Incorrect card details (e.g. expiry date, billing info)
Card is blocked or restricted by your bank
How to retry your payment
Step 1: Find your failed payment
Log in to your account
Go to Home → Failed tab
Click the 3 dots next to the failed payment.
Step 2: Retry or update details
You can choose to:
Retry payment → system will charge your card again
Update payment → edit before retrying:
Payment amount
Payment plan
Credit card
Promo code
Click Apply to retry (this will charge your card immediately)
Good to know
You can retry up to 3 times only.
To add a new card, go to Pay → Cards (not from the failed payment screen) or follow this guide: How do I add & update my credit card?
Step 3: Check payment status
Status will update to “Processing” within a few minutes
Then update to “Payment charged” once successful. Payment will be reflected under “Payments on the way” section.
Step 4: Payout to recipient
Payment will be sent out within 1 or 3 working days after successful charge, depending on the payment plan selected.
Once completed, you’ll see it under “Recipient paid”
