Where can I check the status of my payments made through CardUp?
Where can I check the status of my payments made through CardUp?
You can view the status of your payments on the CardUp dashboard. The payment status will be displayed in the first column of your dashboard.
Additionally, you can hover over the payment status to see a tooltip that explains the definition of that particular status.
What are the different payment statuses that appear on my CardUp dashboard?
What are the different payment statuses that appear on my CardUp dashboard?
Here's the full list of payment statuses and their definitions:
Upcoming
Upcoming
Pending or Paused: Your payment may require additional verification before it can be processed.
As part of these checks, we may request additional or updated supporting documents, including after your payment has been set up. If further information is required, we will contact you via email ([email protected]).
Your payment will remain on hold until the required verification has been completed.
Scheduled For Charge: Your payment has been approved, and it will be charged to your selected card shortly, on or around the scheduled charge date.
Payments on the Way
Payments on the Way
Payment Charged: Your payment has been successfully charged to your credit card, and the funds are now being processed to be sent to the recipient on the indicated 'Payment due date'.
Sending payment: Your payment is currently in the process of being delivered to the recipient and will reach them on the indicated 'Payment due date'.
Recipient Paid
Recipient Paid
Payment Sent: Your payment has been successfully disbursed to the recipient's bank account, and the transaction has been completed.
Failed
Failed
Payment Failed: If your card is unable to be charged, the payment status will be marked as 'Payment Failed'. We'll send you an email (via [email protected]) to inform you of the unsuccessful charge and provide guidance on the next steps.
In most cases, the failure is due to insufficient funds, so please ensure you have sufficient funds available in your account. For security reasons, if a payment fails more than 3 times, it will no longer be able to be charged, and you'll need to set up a new payment.
Cancelled
Cancelled
Payment Cancelled: Your payment has been cancelled, and your card will not be charged.
Refunds
Refunds
Payment Refunding: Your payment refund has been initiated and is being processed. The amount will be returned to your card within the next 10 business days.
Payment Refunded: Your payment has been successfully refunded to your card.