You may cancel any of your payments, provided that:
Your credit card has not been charged.
The cancel function is only applicable for "Domestic Payments" and not available for "International Payments".
To make changes, follow these steps:
Log in to your account and go to your dashboard.
Navigate to the "Upcoming" tab.
Locate the payment you wish to edit and click on the "3-dots" button (highlighted in red) in the first column.
Select the "cancel" option.
You can choose to cancel a single payment or all future recurring payments in a series.
To edit payments, you may refer to this guide.
What if I would like to request a refund?
If you would like to request a refund, please contact us via [email protected] or access via our chat widget with your payment details (starting with txn_XXXXXXXXX). Your request will be forwarded to our internal team for review, which typically takes around 2 business days.
Please note that submitting a refund request does not guarantee any refund. All refund request is subject to internal review.