The Payment Requests page contains two tabs:
Requests : Track and manage your Payment Requests, and take action on unpaid requests.
Uploads : Monitor the progress of bulk Payment Request uploads and complete any required next steps.
Requests tab
From the moment you set up a Payment Request to the Request being paid, you can track the Request’s status via this tab.
Here are some general columns that can be found in more than 1 status tab.
Unpaid
The Unpaid tab displays Payment Requests that have not yet been paid, including requests where:
No payment has been submitted.
A payment attempt has failed.
Use this tab to identify requests that may require follow-up with your customers.
Funds on the way
The Funds on the way tab displays Payment Requests for payments that have been initiated but have not yet been paid out to your bank account.
This includes the following payment scenarios:
1. One-time payment
Your customer has successfully made a payment through the Payment Request link you shared. The payment progresses through these statuses:
Payment under review → Processing payment → Payment charged → Sending funds
2. Scheduled payment
A registered Pay customer with a CardUp personal account has set up a scheduled payment. The payment progresses through the following statuses:
Payment under review → Scheduled for charge → Payment charged → Sending funds
Funds arrived
For Payment Requests where payment payout (minus the fee applicable) has arrived in your company’s bank account can be found under the Funds arrived tab.
Deleted
Payment Requests that are unpaid, and then deleted can be found under the Deleted tab.
Uploads tab
Below are the details on the Uploads tab.
