What’s happening?
If you see an error saying your schedule exceeds the loan term period, it usually means the final repayment date saved for your loan is earlier than the recurring payment schedule you are trying to set.
This can happen for mortgage and car loan payment types.
Why this happens
Your recurring payments are linked to the final repayment date saved in your recipient details. If your payment schedule goes beyond that date, the system will block it to ensure payments stay within the agreed loan term.
How to fix it
Step 1: Go to your saved recipient
Select the relevant loan payment type (e.g. Mortgage or Car Loan)
Open your saved recipient.
Step 2: Edit recipient details
Click “View / Edit”
Step 3: Update final repayment date
Check the final repayment date field
Update it to match your actual loan end date or the period you want your payments to cover
Step 4: Payment Set Up
Click “Continue” to set up your payment.
Don’t go back, or your updates may not be saved.
Good to know
This applies to all loan-type payments only (mortgage, car loan)
Your schedule must stay within the loan’s final repayment date
Update the recipient details if your loan term changes
Still facing issues?
If the issue persists after updating the details, reach out to us and we’ll help you take a closer look.